The hopper won't open after squeezing
Hurom rotates slowly with 43 RPM in a minute to maintain fresh juicing.
If you put ingredients faster than rotating speed, chamber can be overloaded by ingredients and hopper may not be opened temporarily.
Have you put any small seed ingredients like grapes or fibrous ingredient like celery?
If then, place lever to Half-Open mode position after you start the squeezing.
It will prevent the hopper from not opening.

Press & hold Reverse button for 10~20 seconds. (2 times)
At the same time, open the hopper counterclockwise to open easily, then hopper can be opened easily.
During squeezing, juice leaks outside of the chamber
Check the chamber packing on the bottom of chamber and silicon wiper on the side of spinning brush are properly inserted in.
Please check if both chamber packing and spinning wiper are completely tightened in.

If they comes off or if you experience juice leakage during squeezing, change chamber packing to see if same phenomenon disappears.
Call A/S center if you lost the extraction seal.
Too much foam occurs with juice
Fruits and vegetables like apple, spinach, kale, cabbage, and pineapples can generate the foam.
Foam also has nutrients like enzymes, mineral, vitamins. So, unless it is too hard to swallow, we recommend you to drink juice and foam together.
There is mark on the squeezing screw or strainer
Do not worry. It is gate mark from the last step of manufacturing heat process. It is not a defect.

> Scratch / Wave / Sword mark
These are not defects. These marks are from the last step of manufacturing heat process.
Simple cleaning is not working properly like TV show
Simple cleaning by putting water into chamber & rotating is just temporary function that can be used between making different kinds of juices.
After done squeezing completely, please separate all the parts and clean thoroughly.

Normally, the best quality of juice can be maintained squeezing for several times of full chambers.
We recommend you to disassemble the chamber and wash the parts after squeezing big amount of juice.
*Amount of juice for the best quality without cleaning can vary depending on the ingredients.
Is it possible to squeeze frozen fruits and vegetables?
Frozen Fruits and vegetables can damage the product, so they must be defrosted before the squeezing.
Hurom does not have blades and rotate slowly with squeezing method.
So, using frozen fruits and vegetables may cause damage or failure of the product.
Is it possible to put hard seed ingredients?
Ingredients with hard seeds such as peach, mango, cherries, etc… that are hard to chew with our teeth should be removed before squeezing.
It can cause the further damage of the product.
Noise occurs during operation
While Hurom is squeezing the ingredients, noise may occur depending on the ingredients, for example fibrous vegetables like cabbage, carrot, kale.

[TIP]
– Fricative would take place if a machine runs without any ingredients.
Please be advised that the product shouldn’t run for a long time without ingredients.
– You may confuse in between noise and wave length of space while working.
You may feel noise by wave length of space depending on where the product is working.
But, it is not a problem unless it is too much noise. If you still doubt, please call A/S center for help.
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