Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Dahlert GmbH, Am Holzweg 28, 65830 Kriftel – Germany, phone: +(49)6192 8079439, e-mail: firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which the product has arrived in our warehouse. We will carry out such reimbursement using the same means of payment as you used for the initial transaction (unless you have expressly agreed otherwise), in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to:
Am Holzweg 28-34
65830 Kriftel, Germany
, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Download the form of withdrawal
You can download the form of withdrawal (in German) by clicking here.
For any other question please visit our FAQ page or contact us here.